The problem stems from the fact that the library generating the PDF responds differently to the text boxes depending on the screen resolution of the device from which it's generated.
We've changed how the program calculates the heights of the text boxes so that it's now independent of the screen resolution, and it appears the bug is fixed.
IMPORTANT: To ensure you're using the latest version of the code, press CTRL+F5 to refresh the page by reloading the cache. You can then generate the PDF as usual.
Thank you so much for your help in finding this bug!
JAYMZ HARDY-MARTIN III
•
Feb 18
Good day, I am having the same issue as alauer. Any texts I put on the plot does not appear when I save as a PDF. Any suggestions on correcting this. I have attached a screen shot of plot prior to pdf and the actual pdf so you can see.
HBCU StagePlot 02.17.2026 (V1).pdf
570.9 KB• Document
alauer
•
Nov 19, 2025
Hi again, I found teh error, when I zoom in at 120% in my browser, and then click the export, then it will work as expected, but not if the browser is as his 100% zoom
mcidesarrollo
Team•
Nov 26, 2025
Hello Alauer, thank you so much for your feedback!
We'll try to reproduce the error based on your suggestion.
We've moved your request to "Planned" for further investigation.
alauer
•
Nov 16, 2025
Hello I have the same problem. Installed on my Windows 11 PC is only Adobe PDF Reader.
mcidesarrollo
Team•
Nov 15, 2025
Hi Heman, we've been reviewing and testing, but we haven't been able to replicate the problem. For us, the PDF is generating correctly.
Could it be that your text is larger than the text box? In that case, you should increase the width of the box using the "+" button:
If the problem is something else, please send us more details, including a screenshot or video, to support@ridermaker.com
Log in to comment and vote
Comments8
mcidesarrollo
Apr 13
Good news!
We've managed to reproduce and fix the bug.
The problem stems from the fact that the library generating the PDF responds differently to the text boxes depending on the screen resolution of the device from which it's generated.
We've changed how the program calculates the heights of the text boxes so that it's now independent of the screen resolution, and it appears the bug is fixed.
IMPORTANT: To ensure you're using the latest version of the code, press CTRL+F5 to refresh the page by reloading the cache. You can then generate the PDF as usual.
Thank you so much for your help in finding this bug!
JAYMZ HARDY-MARTIN III
Feb 18
Good day, I am having the same issue as alauer. Any texts I put on the plot does not appear when I save as a PDF. Any suggestions on correcting this. I have attached a screen shot of plot prior to pdf and the actual pdf so you can see.
HBCU StagePlot 02.17.2026 (V1).pdf
570.9 KB• Document
alauer
Nov 19, 2025
Hi again, I found teh error, when I zoom in at 120% in my browser, and then click the export, then it will work as expected, but not if the browser is as his 100% zoom
mcidesarrollo
Nov 26, 2025
Hello Alauer, thank you so much for your feedback!
We'll try to reproduce the error based on your suggestion.
We've moved your request to "Planned" for further investigation.
alauer
Nov 16, 2025
Hello I have the same problem. Installed on my Windows 11 PC is only Adobe PDF Reader.
mcidesarrollo
Nov 15, 2025
Hi Heman, we've been reviewing and testing, but we haven't been able to replicate the problem. For us, the PDF is generating correctly.
Could it be that your text is larger than the text box? In that case, you should increase the width of the box using the "+" button:
If the problem is something else, please send us more details, including a screenshot or video, to support@ridermaker.com
Thanks!